I used A1 Limousines 2 years ago for my daughters 16th birthday. We were dropped off at Harrods and collected from Piccadilly Circus. The service was impecable. I am just enquiring to re-book for her 18th! Maybe Mrs Lowe had a communication problem!?

To your unaddvantage, you have let the party i was a part of down, you had a bookig for a pick up , and return journy. The pick up was great, and the driver , even stopped , on a request for a brake. But the return journy , never happened. I and the party i was traveling with, had to stood on the london eye pavement , waiting for hour the return journy , that never showed , so apart from the phone calls , that you said you would return , the contract , emails to confirm our booking. AFTER 2 HOURS OF US RINGING YOU , you finally told us to get cabs home , which you would pay for . Why should we ??? I work in publishing, and trust me , a full refund , and compasation , is needed here , we are in a resecion, and noone can afford eleven people, after they have paid the amount that was paid, to be exspected as you addvised , to get a taxi home. Word of mouth is the best kind of publicity, get back to me by monday , i hope , with a good excuse . If not bad "word of mouth" may hit your company , more than u can deal with.